Collection of Personal Information
Personal information is information about you and that identifies you or can be used to identify you (in conjunction with any other information we have about you) e.g. your name, e-mail address, address or telephone number (“Personal Information”). You may browse certain pages of the Site without registering with us first. If you do so, we will not process your Personal Information, but may use your non-personal information as set out below.
To access Our Games (as defined in our terms and conditions) and certain other services available on the Site from time to time you will need to register with us. To process your registration, and provide such services to you, we will need from time to time to obtain Personal Information from you which may include your name, postal address, e-mail address, telephone number, credit card number and expiry date or bank account details.
Collection of Non-Personal Information
In addition to Personal Information, we may collect and/or track information that by itself cannot be used to identify or contact you, e.g. demographic information (such as age, profession or gender), domain names, computer type, browser type and other anonymous statistical data (“Non-personal Information”). We use Non-Personal Information to help us understand who uses the Site and to improve and market the Site.
- Monitor traffic on the website
- To obtain information for analysis purposes
- To better understand your preferences
- To offer with personalized advertising when you access the website.
Use of information collected
We use and share Personal Information for the following purposes:
- To register your account with us
- To provide you with gambling facilities
- To communicate with you and to keep you informed of our latest updates and special offers;
- To market our websites, products and services which may also be supplied through our or the Group partner’s platform in conjunction with their operating licence.
- To send you advertisements or promotional materials;
- To assist you with your queries;
- To notify you about updates to our software and/or Services;
- To investigate and resolve disputes about your use of the Services
We may also provide your personal Information such as your name, email address, telephone number to our third-party subcontractors for providing you with promotional material, services, products, etc. which may relate to companies within the Group.
If our business is sold to or integrated with another business your personal information may be disclosed to our advisers and any prospective purchasers’ advisers and will be passed on to the new owners of the business. We will not otherwise disclose any of your Personal Information to third parties, except to the extent necessary to comply with applicable laws, rules or regulations. Certain of the services provided or accessible through our Site, the gaming and payment processing services, may be regulated by one or more government authorities. As such, your personal information may be recorded and passed to the relevant authorities. In addition, we may pass your Personal Information to any relevant police or other investigatory agency where we in our reasonable discretion consider that we are required to comply with a request from such agency. We may conduct credit searches on you, verify your bank details and share information with other providers of similar services to those available on the Site in the interests of ensuring the security and integrity of the Games.
We may also use Non-personal Information for the purposes of monitoring Site usage in order to help us develop our Site and the services and for these purposes we may provide non-personal Information to third parties.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
Your choices regarding your Personal Information
From time to time we may provide information that we have gathered about you to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We may contact you by post, e-mail or telephone to ask you for your feedback, promotional offers and/or comments on our services. If you do not want to be contacted for your views, please let our customer services department know. Please be informed that all calls are recorded for quality and training purposes.
We and our affiliated companies may also wish to provide you with information about special features or offers on the Site or any other service or products which we think may be of interest to you. If you do not want to receive this information, please let our customer services department know. Upon request, we will provide you with a summary of all Personal Information held about you which we are required by law to disclose. Any such access request may be subject to a fee to meet our costs in providing you with details of information we hold about you.
How we protect your information
We have put in place various security procedures to try to ensure that the information you have provided to us remains confidential and is protected from loss, misuse, unauthorised access, disclosure, alteration or destruction. We also have technical measures in place so that whenever you undertake any financial transactions through Our Site (including engaging in gaming), this will take place over a secure link which will encrypt the information whilst it is travelling over the Internet.
Furthermore, any communications with banking or credit providers through our Site will similarly be encrypted. Firewalls are used to block unauthorised traffic to the servers and the actual servers are in a secure location which can only be accessed by authorised personnel. Please note that while we have tried to create a secure and reliable site for users, the confidentiality of any communication or material transmitted to/from us via the Site cannot be guaranteed.
Where we store your Personal Information
The Personal Information that we collect from you may be transferred to, and stored at, a destination outside Alderney and the European Economic Area (“the EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of Our suppliers. Such staff may be engaged in, amongst other things, the processing of your payment details and the provision of support services. By submitting your Personal Information to us, you agree to this transfer, storing or processing.
Updating your Personal Information
If any of the information that you have provided to us changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to our customer services department.
How to contact KITTY BINGO