Frequently Asked Questions

If you have a question about KittyBingo.com, there’s a good chance you’ll find the answer here. If this is not the case, please contact our friendly Support Team who will be happy to help.

Getting Started

How can I start playing at Kitty Bingo?

Start playing with us today by simply clicking on the “Register now” button at the top right hand side of any page. Fill out the short form and you’re ready to go!

How do I access my account?

Once you are on the homepage you will need to enter your username and password and hit “login”, you are now logged into your account. If you are experiencing any issues with logging into your account please contact our Support Team.

What devices can I play Kitty Bingo from?

You can now play Kitty Bingo whether at home or on the move – on a PC, laptop, tablet or mobile phone! In order to play on our flash games on your PC you will just need the latest version of Macromedia Flash installed on your computer. For all other devices, just log in and play.

Am I old enough to play Kitty Bingo?

At Kitty Bingo, we accept players that are aged 18 years or over, providing that this is the minimum age requirement in your jurisdiction. Regrettably there are also some jurisdictions that we are not able to accept players from, please refer to our Terms & Conditions for more information.

What is Verification?

We must ensure that our customers are aged 18+ and are who they say they are for Customer Due Diligence. We take this responsibility very seriously and may ask you to securely send verification documentation such as ID, and proof of address and source of income. Please visit our Player Verification page and Account Verification page for more details.

I’ve forgotten my password – what shall I do?

Don’t worry if you’ve forgotten your Kitty Bingo password – simply click on the “forgotten password” link found next to the “login” button on any page. Enter your email address and we’ll email you instructions to get you back playing in no time.

Where can I see my account details?

Log in to Kittybingo.com and visit the “My Account” section to quickly see all your account details. This is where you can update your personal details, convert your loyalty points into bonus funds, see all the games you’ve played and see what you’ve won. To see any financial information such as deposits and withdrawal you’ve made, the wagering progress of any active bonuses or your registered payment method, please visit the cashier via My Account or directly in the games lobby.

How much does it cost to play?

We want to make sure everyone has a good time at Kitty Bingo so you’ll find a wide range of games and prices to suit you. Many of our games, bingo and slot, cost just 1p to play and there are even some games that you can play for free! Find them in the ‘Freebies’ tab in the games lobby.

Where can I see special offers and promotions?

We love to give you special offers and promos! Keep up to date with the best games and deals for you by:

  • Checking the promo page
  • Signing up for our emails and/or sms alerts – you can set this preference in personal details in “My Account”
  • Keeping an eye on “My Account” – here you will find offer especially selected for specific players.

Can I opt out of receiving offers via pop-ups on the site?

Yes, you can. Simply contact customer services to request this. This may take up to 3 business days to take effect.