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Complaints & Disputes
They can be contacted in the following ways:
Email: [email protected] and put the subject ‘Complaint’ in the email.
Chat: Please click here
Call: United Kingdom 0808 238 6070 (Freephone) and 0203 551 9705 (Landline) - Standard rates may apply to the landline number.
resolved the complaint; or agreed we are at a 'deadlock' with you or that we have reached a stalemate and are unable to resolve your complaint.
Referral of unresolved complaints to an external independent Alternative Dispute Resolution (ADR) provider
There is no charge to you for referring your unresolved complaint to IBAS. IBAS is able to consider all unresolved complaints relating to the outcome of your gambling transaction including account management issues, matters relating to your ability to withdraw funds or winnings, the application of bonus offers and our terms and conditions.
You may also file your complaint via the European Online Dispute Resolution (ODR) platform (https://ec.europa.eu/consumers/odr/).
For non – UK Players
If you have a dispute or complaint regarding www.luckypantsbingo.com you should in the first instance, contact our customer services team on the details listed in section 2 above. To the extent that you are not satisfied with our response you should contact the Alderney Gambling Control Commission. Their Complaint Procedure can be found on their website https://www.gamblingcontrol.org/.
They can also be contacted here:
The Alderney Gambling Control Commission
St Anne’s House,
Queen Elizabeth II Street,
Telephone: + 44 (0)1481 825500
Email: [email protected]
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